Goods collected and damaged in transit - they avoid the claim even though its insured

Over 4 collections have been damaged in transit over 3 months.

The courier guy doesn't assist in taking any responsibility for any damages caused by their staff. They make the already terrible problem even worse by blaming their customer.

They have accused us of giving them damaged goods or not packing it properly. I wish i could upload a picture of what our goods looked like damaged. sticky horrible mess that no one would touch. One has to wonder how rough they must have been in order to have damaged these tubs.

They are really good at coming up with every excuse in the book even though it's insured.