Good service makes a bad day good again

Elzette at George Kiosk is worth her weight in gold for Courier Guy, after a missed collection and a LOT of lost/no communication from the rest of the team, Whatsapp team included. She managed to salvage a irate customer(myself) for the company. She showed me in a very professional manner how exceptional service and the right communication can make a dark deal the best thing since sliced bread. I was NEVER going to go back using Courier Guy again BUT thanks to Elzette all this changed. Thank You Elzette from Courier Guy, and now of course the rest of the team as well!! WELL DONE>