Ghosted by Courier Guy Accounts department.

I had happily used this courier company for the past 13 years with very little to complain about. Lo and behold now that I have opened a prepaid account it has been nothing short of awful. Since the 26 April I have tried to get our company VAT number loaded to no avail. Eventually on 14 April I was told to send the SARS Vat document to a certain person who has never acknowledged my emails. I have been back and forth with a "service manager" who told me to send the document to the generic accounts department. He assured me he would follow up and guarantee that staff are strained to give the correct direction on process in the future. Nobody has responded to my emails regarding the VAT number allocation. I have since been able to manually add the number myself HOWEVER it does NOT reflect on invoices which we need. The man who set up the account has also ghosted me... Come on Guys, I know you can be better and do better by your clients - this is shocking service :-(