Frustrating Experience with Courier Guy’s Outdated System

For years now, Courier Guy has been calling me under the mistaken belief that I am someone named Leon. I am not Leon, and my family and I have repeatedly told them to update their records. Despite our efforts—multiple phone calls, explanations, and requests—they continue to call, showing no sign of having corrected their system. It’s baffling that a company in the logistics business, where accurate contact information is crucial, seems unable or unwilling to update a simple customer record. This isn’t just a minor inconvenience—it’s disruptive and reflects poorly on their internal processes. If Courier Guy wants to be taken seriously as a professional courier service, they need to invest in maintaining accurate customer data and actually listen when people report errors. Until then, I’ll be steering clear and recommending others do the same.