Frustrating experience

On Friday morning before 8am, I was about to deposit my parcel at the Mowbray Pudo lockers by the OK Minimarket. A one of The Courier Guy's employees/driver named John.M was sitting in his vehicle. As I approached the locker, he asked me if I wanted to deposit and he told me that I can give my package to him and he will do it for me. I have not received any notification from Pudo neither have I been able to get any feedback from your customer services. Constant automated emails and messages and your customer service number does not get answered. The contents of the package was for a client of mine and was paid for in full. So this incident has cost me money and valuable time wasted going back and forth with a customer service team that is failing to even send me a proper email. I am highly frustrated and annoyed because I have made no headway in this situation and it's been 48 hours and still nothing. My gut feeling is that your driver ( John M) has my package or he has taken the contents. Until this gets resolved by your team, I will proceed to take steps against your company in the proper legal manner . Might be naive of me but I thought your employees could be trusted.