Frustrating Clients

The courier Guy,Malmesbury. What can I say? Also a company that don't stick to their schedule,always have excuses about "new drivers" that don't really know the area,or they were at the address or property "but no one was at home" ....bull****...because no one came to deliver and that we know ,because I'm at the property 24/7 and they do have our contact details and with that said,they work with whatsapp,if they can't get ahold of us by phoning why not whatsapp or sms? I have order things from a company ,the lady sent it last week already with the courier guy...I then contacted her ,she sent me the waybill number and that she booked with courier guy...we then contacted the courier guy at malmesbury...the same old story was told-"the delivery guy were there but no one was home",we then informed her that no one were at our Property,because my husband was working outside the whole day on the property...the excuse then were " its a new delivery guy ,he does not know the area very well." I have reported them to their head office numerous times,for we always have these issues and still have heard anything back from the head office. If you walk in to book a delivery-the staff is even unfriendly or busy with their own conversations ,no matter the client standing there. And our parcels never arrive on date . It's very frustrating