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Good morning,

I am writing to express my concern regarding the recent damages to packages I have sent using your services, specifically Lock***0 and Lock***0. Despite my efforts to securely package the items, including Perfumes, and clearly labeling them as fragile, my customers have unfortunately received damaged parcels.

I have brought this issue to your attention on multiple occasions, but it appears that the problem persists. I understand that Pudo may not be directly responsible for the negligence of individual workers, but as a street vendor relying on your services, these damages have significantly impacted my business.

Customers have requested refunds, and I am disappointed that the level of care provided does not align with your company's motto of "loving to handle my package." It seems that the courier service is not handling packages with the utmost care, and the volume of business you currently manage may be affecting the attention given to smaller clients like myself.

I am concerned that despite paying for delivery in full, the service I have received has been subpar. The damages to my packages have caused financial losses and reputational damage to my business.