From great to sucky

The driver is argumentative and believes he is doing customers a favor by collecting their parcels, when in fact the customer is Paying for their parcels to be collected??? This is a courier company right? The Takealot preferred bookings lady for JHB tries to cover up issues by lying and when caught out ghosts the customer. She **** twice in one day. Takealot parcels were going to the wrong depot, parcels were ending up with the wrong drivers and bookings started getting missed way too regularly. Closed my accounts after 4 years of dealing with this company and their XOC department. Have found better Takealot preferred couriers and one of them just happens to give the cheaper Takealot rate which the courier guy doesn't.