********** company that overcharges unsuspecting customers. 3months later & still not refunded

***** & theft!!! This is my complaint about The Courier Guy. We booked a collection on the 9th Nov 2021 for a small box weighing under 4kgs to be sent from a colleague in Cape Town to Richards Bay via OVN(overnight delivery). The amount quoted on the system was R287.50 but when I looked at our invoice for this delivery I was shocked to discover that The Courier Guy actually charged us R517.50. That is an overcharge of R230. The initial excuse for this, from Carolyn Engelbrecht from their accounts department in Durban, was that they charged us for the actual mass of the package which they claim was 10.9kgs. This is a blatant lie because the package was weighed by the person who packed the box and it only weighed 3.8kgs. A few days later they changed their excuse that we were being charged for the volumetric mass and tried to confuse us by providing their formula for establishing this. I am well aware of this formula, having been using this company for many years already. Carolyn actually used the wrong formula in any case and instead of dividing by 5000 which is meant to be used for OVN, she divided by 4000, which is meant for road freight. In any case, the actual charge was meant to be R333.50 so we should have been credited for R184. We consequently spoke with Jacklyn Fleming, the area sales manager in Durban. She insisted that their swad machine was 100% correct and that the weight of the box was 11kgs and that's what they had charged us for. Once again, we disputed this because we knew for a fact that this package was definitely NOT 11kgs, it was 3.8kgs. Then Jacklyn made us jump through hoops and asked for a list of all the contents of the box as well as the weight of each item, most likely believing that we would find this to be too of an unreasonable request that we would just give up on our dispute in exasperation. Well guess what? Our colleague who had personally packed the box had taken a picture of the contents right before sealing the box and we were able to carefully label and list the weight of each item. The actual weight of the items was 2.15kgs. The remaining weight of the package to make up our declared mass of 3.8kgs was for the weight of the gift box and the packaging around. This is far less than 11kgs and is further proof of the dishonesty of The Courier Guy as well as the ***** they commited in overcharging us like this. It is now the 1st Feb 2022...almost 3months after we lodged this dispute and up until today we have not been reimbursed for the amount that was ****** from us by The Courier Guy. Our follow up emails have also been ignored by both Carolyn and Jacklyn. To say that we are utterly disgusted would be an understatement. This company should be out of business for all the grief and frustration they put their customers through!!!