"Fragile" stickers are just decorations – Shocking handling and even worse attitude

I recently received a delivery (Waybill: NM8JHS) and I am absolutely disgusted by the lack of professionalism shown by The Courier Guy. The sender took every possible precaution: the glass containers were expertly bubble-wrapped, and the box was clearly marked with "FRAGILE" and "THIS SIDE UP" stickers on every single side. Despite these highly visible warnings, the items arrived completely shattered. It is clear the package was handled with total negligence. To make matters worse, their customer service is appalling. When you call to complain, the staff are extremely rude and sound annoyed that you are "bothering" them about your damaged goods. I then received a dismissive email passing the buck, stating they only deal with the account holder, effectively washing their hands of the physical damage they caused. It is unacceptable that a small business has to suffer a financial loss (shoutout to Exotic Aquarium & Pets for sending replacements at their own cost) because a courier company can't be bothered to respect a fragile label. If you value your items and expect decent human interaction, avoid this service.