Formal Complaint – Failure to Collect Paid Shipment (WB: FZFF8J)

My shipment scheduled for collection under Waybill FZFF8J was never collected, despite the fact that I paid extra for guaranteed delivery before Christmas.

No one contacted me. No call was made. No collection attempt occurred. The only reasonable conclusion is that the driver assigned to this job chose not to do it, likely for their own convenience. This failure occurred entirely at my expense.

This is unprofessional, *********, and unacceptable. A service that was paid for in full was not delivered, my order was cancelled as a direct result of your failure, and I have not been reimbursed the money owed to me.

This is not a minor inconvenience. The situation shows clear negligence and a complete lack of accountability. Someone made a conscious decision not to do their job, and that person must be held responsible. The driver assigned to this collection should be formally reprimanded and face consequences. Allowing this behaviour to go unchecked is unacceptable.

I am demanding one of the following, immediately:

A full refund issued without delay, so I can use a competent courier service, OR Collection of the parcel tomorrow (24th December 2025) with delivery completed on or before the 25th, exactly as I paid for.

I do not accept excuses regarding holidays, staffing, or inconvenience. Whether someone needs to work on Christmas is irrelevant, this is the service I paid for. If the cancellation was caused by a lazy or *********** driver, then that individual should be the one bearing the consequences, not me.

I expect immediate action and confirmation.