Find an alternative, their customer service is appalling.

The courier guy has **** to me, over-charged me and are now ignoring me. I accepted an online via my account. The quote for overnight delivery of a 4kg parcel was R232. When tracking the parcel online the following day I noticed it was on its way to a different town (with the same name) despite all correct information written on the parcel and put into the online collection. I notified the courier guy who then rerouted the parcel. The following day (day 2) I received an email saying that the truck transporting the parcel had been hijacked and the parcel was unaccounted for... I was panicked and started the process of claiming for the contents of the parcel. But on day 3 I received another email saying the parcel had been recovered and would be delivered on day 5 which it did. I was also charged on day 2. Three days before the parcel was delivered. The issue is that I was charged R793. when I queried this I was told that the dimensions of the parcel were disproportionate to their weight. This is not true as when inputting the exact dimensions with weight into the online quote facility the quote given is R232 (this is overnight rates) so I was charged an overnight fee for a parcel that took FIVE days to be delivered. My emails are not being responded too and my account has been frozen as a result of the R793 charge. It is now two weeks later and my emails are no longer being responded to.