Falsely recording parcels as delivered where in actual fact, they were not!

I would like to share my bad experience and lack of attention thereof by The Courier Guy. I a sent a parcel through this courier company on the 18th of Decemeber 2024, and as per the waybill, it clearly confirms that the address that I inserted is the correct address which was also confirmed by the company I was sending it to.Your drivers delivered the parcel somewhere else and till now, there is no indication where it was delivered and The Fieldbar Co. have not yet received it and they were promised to have it resolved. After several attempts by the Fieldbar Co. to try and retrieve this delievery which your drivers delivered to a wrong address, there is still no way forward regarding this matter. My question now is, since The Fieldbar Co. will not be replacing this item as they are not the sender, does that mean I have just lost R2499? I would appreciate your urgent response to this matter because for all we know, your drivers took my parcel and recorded it as delivered and they cannot now account for that delivery.