False measurements,overcharges,zero customer care.

After 8 days of emails and chats on all possible revenews,I have now refered to hello peter as I am unable to get assitance on any other way,I have been contacting the customer care for 8 days daily and zero attempt to getting any assistance in return from courier guy. I HAVE NEVER HAD ISSUES WITH COURIER GUY,been using them for 3 years now to ship my packages on a weekly basis,but for the past 3 weeks I book a package,I insert the CORRECT PACKAGE MEASUREMENTS,I pay what Im charged,the driver collects,and boommmm,once it reaches the hub they DO NOT INSERT THE CORRECT MEASUREMENTS they just label it as a standard flyer wich is 46cm x 38cm by 5cm and since that is double the size of my package extra charges are suddenly added and they take money out of my account without even notifying me,or put my account in arrears. On each and every parcel I have sent the past 3 weeks they add an extra 10cm on the measurements and then overcharge me. My packages are 99% 20cm by 10cm by 10cm and I pay for that quate,yet the hub labels it on the system as 46cm by 38cm by 5cm and there since its double in size its double in charges.

From all the packages falsy measured by the hub its more than R100 already thats due to me that they overcharged me with and getting no reply or any responce from courier guy to get this refunded. One of my packages was 45cm in lenght,they measured 55cm and charged me an extra R32.Another one was 10cm by 10cm by 5cm booked for a small locker,actualy was deposited and collected in a small locker,except the hub added sizes and labeled that small package as 48cm by 38cm and charged me for a medium locker price.

As a small business this is extremely concerning as everytime they deduct my account for false measurements it comes from my pocket,clients pay what is charged for on quite then after quote is paid courier guy falsly adds measurements and overcharge me.

This is extremely concwrning and as a small business owner sending atleast 5 packages per week,this is becoming a great loss for me .It seems they are trying to force me to use differwnt couriers instead.

This is very unsatisfactory and I will not except this,and will be esculating this matter to all platforms untill I get refunded.