false failed attempt claim to not deliver on overnight paid for package

I paid for overnight delivery and then they claim, they never received the shipment, with my order, so i sent them a mail asking how I will be compensated as I paid extra for overnight deliver , i then get a message saying they are out for delivery in the afternoon at about 15:00, and at 17:09, a messaged that they were unable to deliver, due to no one being there to accept my delivery. my delivery address was at my place of work, as I work till 6pm every night. we have a reception and security at the entrance of the building where iI work, so there was plenty of people who were aware of my delivery and available to contact me or accept package on my behalf, I received no call or message saying they are by my address to deliver, and I have checked the footage and no cars or delivery vehicles have stopped close to my work building