Failure to Deliver and/or Return Parcel

On 20 December 2023 I sent a parcel through The Courier Guy's PUDO (Pick-Up-Drop-Off) service. My parcel encountered the following problems:

1) The parcel was only collected from the drop-off point over 24 hours behind schedule, because their driver had one problem or the other. The parcel was duly collected the following evening.

2) More than 48 hours later, The Courier Guy could not deliver my parcel at the destination point because of "cable theft which rendered the PUDO boxes at the destination inoperable"

3) Over a month later, in February 2024, The Courier Guy requested my address in order to return my parcel to me. However, they sent me an email a day later telling me that "their driver could not find my address!" I find this very strange because I live in an urban area and have parcels couriered to me all the time.

My problem with The Courier Guy is, not only did they fail to deliver my parcel in terms of the initial contract I had with them, but they also failed to send it back to me almost two months after I posted it. Furthermore, nothing was said about refunding the money I spent to post that parcel.

I feel that the public has to be warned about this company's poor service!