ZB
Zareen B

1 reviews | Active since Jun 2021

25 Mar 2025, 15:59

Failure to contact for delivery

They attempted to deliver my parcel on Monday the 24th of March but I was unfortunately at the office. I confirmed with the delivery guy that I will be at home the next day (Tuesday the 25th). I received a notification for my delivery at 07h06am on Tuesday morning. When no delivery was received by 12h27 I rep**** to the whatsapp notification asking for a ETA with no response. By 15h27 I called the customer service number to request an update only to be told that my parcel shows as returned to hub.

I received 3 other successful deliveries during the day and I have no missed calls on my phone to show that they attempted to call me. Hooting at the front gate will not help as I live in a panhandle. Telling me that there is n photo uploaded on the system for my gate also says nothing as the same image is loaded on google earth. I waited the whole day for my package and nothing.

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