FAILED TO DELIVER ON TIME AND THEY DON'T PROVIDE FEEDBACK

COURIER GUY FAILED TO DELIVER THE PARCEL TO THE RECEIVER AND NOW THEY WANT ME (SENDER) TO PAY TO GENERATE ANOTHER WAYBIL NUMBER.. WHY SHOULD I PAY WHEN IT'S THEIR FAULT?

I TOLD THEM ON TUESDAY THAT THE RECEIVER IS IN JHB GOING BACK TO KNZ ON THURSDAY THEY IGNORED MY EMAIL, I WAS TOLD WEDNESDAY MORNING THAT THE DRIVER COULDN'T FIND THE PARCEL IN THE LOCKER.. THE PARCEL WAS DEPOSITED ON MONDAY ONLY FOR THEM TO TELL ME ON WEDNESDAY THAT THEY ARE INVESTIGATING. I HAD TO ANSWER FEW QUESTIONS VIA WHATSAPP.. AFTER THAT I WAS NOW CHASING THEM FOR FEEDBACK.

YESTERDAY I SENT ANOTHER EMAIL TO THE SUPPORT TEAM EXPALINED WHAT HAPPENED I WAS TOLD SOMEONE WILL ASSIST WITH MY QUERY.. TODAY IT'S FRIDAY THERE WAS NO FEEDBACK.. I CALLED THE CALL CENTRE AND THE LADY I SPOKE TO SAID SHE WILL GET THE LADY DEALING WITH MY QUERY TO CALL ME BACK AND GUESS WHAT THEY DIDN'T CALL.

THE RECIVER IS MY CUSTOMER AND HE'S BEING INCONVENIENCED BY COURIER GUY, I DON'T HAVE AN UPDATE AS I'M WRITING THIS, I CAN'T UPDATE MY CUSTOMER BECAUSE I DONT KNOW WHAT'S GOING ON WITH HIS PACKAGE.

I HOPE SOMEONE WILL SEE THIS AND MAKE MY CUSTOMERS RECEIVES HIS PACKAGE HE PAID FOR.