Failed Same-Day Delivery and Unprofessional Conduct

Dear Customer Support,

I am writing to lodge a formal complaint regarding my recent order for a laptop charger that was scheduled for same-day delivery to a PUDO locker.

I selected this delivery option specifically because I urgently need the charger to complete a university assignment over the weekend. However, when the delivery was supposed to take place, I received a call from the driver informing me that they could not deliver the parcel and that I would need to collect it from the depot instead.

This is extremely frustrating and unfair, as I paid for delivery precisely because I cannot travel to the depot. If the parcel was booked for delivery to a PUDO locker, it should have been delivered as arranged or redirected to another nearby locker.

Additionally, the agent who contacted me was very rude and unprofessional during the call and even dropped the phone while we were still speaking. When I asked for assistance or possible alternatives, no solution was provided. I was not informed about any nearby PUDO lockers where the parcel could possibly be redirected. Instead, I was simply told that delivery would now take place on Monday.

This puts me in a very difficult situation as I urgently need the charger to complete my university assignment over the weekend. Simply informing me that delivery will take place on Monday does not help resolve the immediate issue.

I kindly request urgent assistance in resolving this matter. If delivery to the originally selected locker is not possible, please advise on the nearest available PUDO lockers where the parcel can be redirected so that I may collect it. Alternatively, please arrange delivery to my address as soon as possible.

I would appreciate your prompt response and a clear solution to this matter.

Kind regards,