Failed Collection & Request for Immediate Home Delivery

I am writing to raise my frustration regarding my order collection experience T***.

I received confirmation that my order was ready for collection, and I went to Sand ridge Shopping Centre immediately after work. However, there was no locker at that location. I then proceeded to the locker at Lever Road & Kiaat Street Shell garage, where my parcel was also not available.

After contacting your call centre, I was informed that the address details were unclear and only reflected “Lever Road (Noordwyk Shopping Centre),” which does not exist. I then drove to multiple alternative locations, including Midway Mews (PUDO) and Carlswald, but was still unable to locate my parcel.

This situation has caused significant inconvenience, unnecessary travel, and wasted my time. It is unacceptable that incorrect or unclear collection details were provided, especially when I had clearly selected Shell at Lever Road, Noordwyk as my preferred collection point when placing my order.

At this stage, I want my order be urgently redirected and delivered to my home address:

85 Anricke Place Noordwyk,***