EXTREMENLY POOR SERVICE

Extremely Poor Service – Parcel Lost, Wrong Delivery, No Resolution

I am extremely disappointed with the service from The Courier Guy.

I was expecting a parcel (waybill LL EHMXY4), but instead I received someone else’s parcel (LL TLGORP). I reported this immediately and was told a driver would collect the incorrect parcel. I was also asked to send photos, but I could not provide a picture of my own parcel because I never received it.

No one ever came to collect the incorrect parcel. I ended up finding the rightful owner myself and giving them their parcel, something The Courier Guy should have handled.

Meanwhile, my parcel is still missing, and I have received no helpful feedback or resolution.

This has caused serious damage to me:

My customers did not receive their orders.

I had to refund them out of my own pocket.

I cannot claim back from my supplier because the parcel was lost by The Courier Guy.

I paid for goods and courier fees and now sit with a loss due to their negligence.

I am extremely unhappy with the lack of accountability, follow-up, and customer service. I expect The Courier Guy to investigate urgently, locate my parcel, and compensate me for the financial loss caused by their failure.

This experience has been unacceptable, and I am warning others to be cautious when using their service.