Extremely Unsatisfactory Service and Damage to Antique Furniture -Damaged by Courier

I am writing to express my extreme dissatisfaction with the recent service we received. We arranged for the delivery of an antique piece of furniture, which was unfortunately damaged during transit. To make matters worse, we never received an apology for this incident.

The situation was exacerbated by attempts to shift the blame onto us, and the call center in Durban has been unresponsive, with calls going unanswered. This level of service is unacceptable and highly frustrating.

I would appreciate your prompt attention to this matter and a resolution to address both the damage and the poor service.