Extremely Poor Service – Overnight Parcel Misrouted and Delayed

I’m writing to express my extreme dissatisfaction with the service I received. I booked an overnight delivery for my parcel, expecting it to arrive the next day, as promised. However, the experience I’ve had has been nothing short of unacceptable.

When I checked the tracking status the next morning, it still showed “in transit.” I called the courier, only to be told that the parcel would arrive later in the day. Then, after checking again, the status had changed to “at HUB GRJ” – which I later discovered is in George.

I had to make five separate calls before finally getting an answer: my parcel had been misplaced and rerouted to the wrong city.

The branch manager then informed me that my parcel was now booked on an international flight and would only arrive the next morning in Port Elizabeth (which is just 300km away). Why an overnight delivery between cities so close together needed to be sent via international routes is completely baffling and makes no sense.

To make things worse, the after-sales support was useless. No one seemed to care or give me straight answers.

This is not just an inconvenience—it’s a breach of trust. The parcel is my property, and I paid for a premium service that completely failed to deliver.