Extremely Poor Service – Missing Parcels, No Accountability

I am extremely disappointed with the service received from The Courier Guy.

I placed an order with SA Solar Warehouse, and the parcels were collected on 31 March 2026. Out of the five parcels, only two were delivered on 2 April 2026. The remaining three parcels have still not been delivered, with no clear communication or resolution.

I had to personally visit the Kathu branch to try and locate my parcels. I was then informed that the parcels have been sitting at the Kuruman depot for over a week, allegedly because there is no available vehicle to complete delivery. This is completely unacceptable.

I was assured by Xavier at the Kathu branch that the parcels would be delivered the following day. As expected, this did not happen. After another visit to the branch, I received the same excuse again — “no vehicle” and “delivery tomorrow” — with no real effort to resolve the issue.

What is most frustrating is the complete lack of accountability and poor attitude from staff. Xavier showed no willingness to assist in finding an alternative solution, and overall customer service has been extremely disappointing.

To make matters worse, neither The Courier Guy nor SA Solar Warehouse is taking responsibility or actively assisting in resolving this matter, despite me paying nearly R4000 for delivery.

This level of service is unacceptable. I am still waiting for my parcels, with no clear delivery date or resolution in sight.

I would strongly caution others against relying on this service unless significant improvements are made.