Extremely Poor Service

On 5 Oct 2022 me and my husband went to Courier Guy Sasolburg with important parcel that needs to be delivered at Brackenfell on 6 Oct 2022. We spelled out to assistant the it is very important. As of right now 6 Oct 2022 at 10h12 the parcel are still at the JHB Hub. Before 16h00 the parcel needs to be delivered in Brackenfell. I called and asked and what did she say, I should have told her what method of transport do I prefer. She knew it is important but still she decided which method. I am disgusted with Courier Guy in Sasolburg and pray for her sake that the parcel will be delivered before 16h00. Think twice before you use Sasolburg Kiosk people. Then she told me to calm down, really.... Does she realise how important this is 😡😡😡