EXTREMELY POOR SERVICE DELIVERY FROM COURIER GUY

Booked my Parcel to be collected on 27/09/2024 with Pudo a subsidiary of courier guy. When I phoned them at approximately 12 p.m. on 27/09/2024 I was promised it would be collected on 27/09/2024. on 28/09/2024 when I phoned I was told that it will be collected on 30/09. which is unacceptable as the website allocated me to preselect a collection date which means that the parcel is to be collected as per the selected date. The 30th came and half of it went. if I did not phone them again and throw my toys out of the cot that parcel would not have been collected at all. (Thank you Crystal for being understanding and driving it from your side) The Durban branch phoned the Empangeni branch on Saturday on my behalf. they transferred me once on Friday, once on Saturday Saturday and 3 times on Monday 30/09 on all those calls, the Empangeni branch answered, put my call on hold and disconnected. I informed the agent who collected I expect a phone call from the Empangeni branch manager on Monday 30/09/2024 for which we are sitting on 04/10/2024 and I am still waiting. on top of that it took them a further 4 days to deliver the parcel after wasting 3 days already. I am extremely unhappy with the service and expect a formal apology written on a company letter head and overnight shipping when that parcel needs to be returned to me after it has been repaired,