Extremely disappointing experience with The Courier Guy – perishable items at risk

I’ve had an extremely frustrating experience with The Courier Guy regarding one of their lockers at Greenacres Shopping Centre.

The locker’s PIN did not work for two days, and the QR code also wouldn’t scan, leaving me unable to access my parcel.

I have made numerous attempts to get this resolved. I have spoken to three different people and sent five emails trying to get assistance. Eventually, my query was escalated under a case number

I was then asked to provide a door-delivery address for the receiver while they looked into the matter. I provided the requested information, but I am still waiting for a proper resolution and feedback.

What makes this situation even more concerning is that the parcel contains perishable items. My waybill has now expired, and I am still waiting for my parcel to be resolved. This is not something that can simply be left unresolved indefinitely when the contents are time-sensitive and could potentially spoil.

I understand that technical problems can happen, but the way this has been handled has been extremely disappointing. I have already dealt with three different people, sent five emails, provided the requested delivery information, and had the matter escalated, yet I am still waiting.

Customers should not have to chase a courier company repeatedly just to get access to their own parcel , especially when perishable items are involved.

Very poor communication and customer service. I sincerely hope this gets resolved before the contents are damaged or spoiled.