EXTREMELY DISAPPOINTED with your service! Our parcel was clearly extremely mishandled

EXTREMELY DISAPPOINTED with your service! Our parcel was clearly extremely mishandled. It was meticulously packed with bubble wrap, foam, and reinforced cardboard, yet the glass shattered on multiple sides and there are deep impact dents in the METAL frame. This type of damage cannot happen through normal handling — only when a box is dropped, or struck with sharp object. We packed another box in exactly the same way, and that one arrived in perfect condition. What’s even more frustrating is how the complaint was dealt with afterward, taking NO RESPONSIBILITY for their couriers who obviously don't care. Do people not have any pride in their work anymore? The response we received on the complaint was completely dismissive, despite clear photographic evidence. This level of damage and poor follow-up is unacceptable. You companies really don't give a **** about customer service anymore.