Extremely Disappointed with the Damaged Trolley Bags Received from Courier Guy

I am writing this review with immense disappointment and frustration regarding my recent experience with Courier Guy. I have been a loyal customer for the past 4 years, but the service I received this time has left me questioning my decision.

On Monday, January 29th, I entrusted Courier Guy Jeffreysbay with my valuable items, including two trolley bags and a box marked as fragile, with the waybill number JR9DNS. I specifically requested the driver to wrap my bags and marked the box as fragile, assuming that my items would be handled with care during transit.

However, upon receiving my delivery in Cape Town on January 31st, I was shocked and dismayed to find that my trolley bags weren't wrapped but also severely damaged. The bags, which were once in pristine condition, which I purchased the week before. I now bear the scars of mishandling and neglect.

To add insult to injury, when I opened the box that I marked fragile, I discovered that the handle of my grill was completely broken. This level of damage is not only unacceptable but also demonstrates a complete lack of respect for the customer's property.

I have consistently chosen Courier Guy for its friendly and quick service over the years, but this incident has shattered my trust. The negligence in handling my items has resulted in significant financial loss and emotional distress.

I urge anyone considering Courier Guy's services to think twice, especially if you value the safety of your belongings. The lack of care and responsibility displayed in this instance is inexcusable.

I have already contacted the customer service department to express my grievances and seek compensation for the damaged goods. They refuse to compensate me for any of those damaged goods. However, I felt it necessary to share my experience publicly to warn others about the potential risks associated with using Courier Guy.

In conclusion, my once-positive opinion of Courier Guy has been tarnished by this experience, and I am left with the bitter taste of disappointment. I sincerely hope that the company takes steps to rectify these issues and prevent such incidents in the future.

Unsatisfied Customer, Leelon