Extremely Disappointed with Pudo’s Service and Lack of Accountability

I’ve been using Pudo for quite a while and never had any issues—until now. On 24 October, I made a deposit to a Pudo locker as I’ve always done, expecting it to be collected and delivered as usual. Days later, I checked the portal only to find that the parcel never left the locker. Even worse, the system claimed it was never deposited.

I logged a call with customer care and was told there was a “technical issue” with the locker and that a technician would collect the parcels. The next day, I saw on the portal that my parcel was cancelled. Why? I called again and was told technicians had collected all other parcels—except mine. They apparently saw it and left it there.

That parcel was meant for a client, and because of this delay and confusion, I lost the contract. When I try explaining this to support, I just keep getting new reference numbers with no actual help or resolution.

This entire experience has been incredibly frustrating and disappointing. I expected better from Pudo, but this has really destroyed my trust in their reliability and customer service.