EXPRESS COURIER MEANS NOTHING TO THE COURIER GUY

Booked express courier for documents to be delivered.. was assured I will receive it early as the meeting was for 1:30pm I have waited 3 weeks for this appointment.. and my documents where late .. when I called the WHITE RIVER KIOSK I WAS TOLD TO CALL TBE DRIVER WHICH INFORMED ME THAT IF I WANTED MY PARCEL SO URGENT I MUST COLLECT FROM KIOSK, TOLD HIM I BOOKED FOR DOOR DELIVERY . WHITE RIVER IS NOT A CITY OR HUGE TOWN THAT THEY COULD NOT DELIVER ON TIME . REALLY DISAPPOINTED AT THE RUN AROUND THAT WHITE RIVER BRANCH & DRIVER GAVE ME . If I had known this I would have booked overnight with another courier company!!!