EXPLANATION PLEASE, HOW CAN YOU CONTINUALLY MESS UP

I have an account and still your company continually messes up my orders, you were so amazing with your service, what happened. Now we need to continuously follow up, waste airtime, cannot even read your useless system. To say I am beyond frustrated, is the least. I am extremely disappointing in the team, Jhb head office you have let me down and i will be raising a formal complaint with You and Stephen Gleisner.