Excellent service from TCG customer service.

I needed to send a package from an outlying area in KZN to Durban, so on Sunday 22nd February 2026, in the evening I got online to the PUDO website to register a delivery from locker to door. I completed all that was asked for and was given an indication by the system that it had been accepted. Expecting to receive a PIN from PUDO to open the locker to deposit my package, I did not receive one. Being a Sunday, there wasn't a real person to speak to on the phone for assistance, so the chatbot told me that someone would contact me the next morning. Sure enough, I received an email early on Monday morning from one, Niko Baloyi at Customer support, TCG. She tried to assist me by email, but we were unable to resolve my problem. Niko then phoned me and we then understood each other. It turned out that my online application had not been successful and she asked me if I would like her to complete the registration on my behalf, which I accepted. Niko Baloyi spoke clearly, was polite, understanding and efficient and solved my problem speedily. My delivery was registered and I received the required PIN number to open the PUDO locker. She is a credit to TCG customer service.