Empty promises and bad customer service from PUDO

Would like to give them 0 stars. The first parcel was supposed to go to Wellington from Stellenbosch it ended up in Port Elizabeth. I had to make contact with customer service several times before the parcel was successfully delivered. The 2nd parcel got lost and the receiver was told in writing that she should source another product and that they would cover the cost. I sourced the product and paid the courier fees and then they found the parcel. Now they are refusing to refund me for the second parcel that was sourced and the courier fees, even though they promised to do so. They informed me via email, that they would return the sourced product to me, which they also did not do. And take note they are hard to reach telephonically. They communicate with you via email. 3rd parcel was supposed to go to Johannesburg but ended up in Durban twice. I don't even know if the parcel was found yet. Bottom line don't use Pudo if you send valuable items. They don't offer insurance and they definitely don't keep their promises. You will end up like me, with nothing but empty promises.