BT
Barend T

1 reviews | Active since Jan 2013

23 Oct 2025, 12:46

Empty promises

If anyone consider sending anything via a standard flyer with The Courier Guy, There is NO STANDARD price. The pricing, isn't determined by what you put into the flyer, BUT BY HOW THE FLYER IS PUT ONTO THEIR CONVEYER SYSTEM BY THE OPERATOR. This make it possible that a 38cm wide flyer can measure 43.8cm wide, and a small box measuring 21cm x 7cm x 7cm (with protective bubble wrap included), suddenly measures 13cm in height. Subsequently, the standard flyer price went from R105 to R165 rand.

Other parcels were also overcharged, I was promised a refund (hahaha, big joke, still waiting for the refund).

Their story? It is based on volumetric weight. So my parcels have a volumetric weight of 0,3kg, yet I get charged for 4kg of volumetric weight.

Desperate times clearly call for desperate measures. Advise, if you do send anything by standard flyer, tape that flyer down so it isn't possible for anyone to fold it open and stretch it out to increase the volumetric weight.

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