Emmanuel Michael, Author, Publisher, Distributor

Having had splendid service from The Courier Guy in all my past encounters, I regret to report that they lost two books I sent to a client and it has been three weeks and I still have not been refunded. I replaced the books and used the same company to send the replacements. The Sasolburg branch has been giving me far lesser than pleasant service, throwing their internal red tape in my face and claiming to be doing me a favour in trying to resolve my query instead of reimbursing me for the loss they caused me. I had two face-to-face encounters and several email correspondence with the frontline staff, branch management, and regional management and have experienced sheer arrogance from their management. The treatment I received has, in my eyes, undermined the company's commitment on two fronts: #1. "...structured the organization so that the main focus is the customer and franchisee." #2. "behind the scenes support and attention to detail". These claims are part of what the company stakes its reputation on, but they have been grossly violated by the Sasolburg Franchise.