Duplicitous

So, here we go again. Third issue I've had with Pudo - this time the credit that I had is MIA so I decided that I had possibly made an error and perhpas actually didn't have credit so I try add funds on the App but keep getting an error so I go into my bank account and EFT using the previous ref number as my reference. Money leaves my account. Still no credit on the App. I check again following day. Nil balance. I need to send a parcel and its now urgent so I drive to the Courier Guy in Lakeside where they assure me they are not anything to do with Pudo. But they clearly are as it's the exact same company PLUS they can accept my parcel but I have to pay R110 which is R50 more than I would have paid on the App but the app has ****** my R260 and I am not going to even consider paying more funds into a bottomless *****ulent App pit. I could have gone straight to Engen and used a different locker to locker service but didnt as I was hoping to sort out the R260 fiasco and now it's way late and the goods have to go urgently. So three people there decide they cannot help, one calls Pudo and the woman asks for my number for WhatsApp and says she will be n contact. She does contact me and I send the email address she requests plus my POP and I then get another message to say she has referred it to someone else. They haven't contacted me so now I have not only had R260 ****** by Pudo who apparently isn't The Courier Guy although it is The Courier Guy - I have also been overcharged by R50 to send a parcel that if they hadn't diddled me in the first place would have cost me R60. USELESS and I shall never use the service again. I want a FULL refund.