Driving after druvers when you pay for door to door delivery.

I pay for door to door delivery yet Courier Guy drivers expect you to drive behind them and meet you somewhere instead if delivering a package when they are only 1km away!!!! Not the first time I've had to go and find a driver and receive my package. They won't wait 2 minutes when they are at your house yet they don't give you a time frame of when they will be arriving but you have to drive after them and with rude attitudes aswell!! I wish overseas companies can contract other couriers because Courier guy is pathetic!!!!!!!