Drivers are impatient

I sent out a pakgage previous Monday from Midrand to Alberton. The receiver hasn’t gotten it. The drivers are impatient to get into the complex because the queue is long and they do not bother to contact the receiver. She lives next to the gate she can go out and collect it. Now I want them to return the pakgage but they want to bill me yet they are ***********. I want my package back.