Driver handed over my parcel to someone else without getting my delivery pin

My parcel was given to an extended family member who was at my house on the day. I had no idea that my order even arrived since the family member forgot to tell me nor did I think my order would be given to someone other than me, without that delivery pin. How can you give my parcel without asking for my delivery pin? If a stranger was waiting outside my house, they probably would've given it to them. This order was a makro order that was cancelled days ago. I was supposed to reject the order upon delivery like makro advised me to do, and I couldn't do that because you guys just gave my parcel away without getting my delivery pin. Now, I have to make a trip to makro for the courier guys negligence. The box also arrived in pathetic condition. Box was not only wet but torn on the sides and covered in black stuff.