Driver being dishonest about delivery

I was waiting for a parcel from Security and More. Got the sms and email confirming delivery and pincode that needs to be given upon delivery. While sitting in the office I'm notified that "receiver not available" at 4pm. I've been on the premises since 8am till after 5pm. Gates open and 2 other people also there! Definitely "not available". Didn't get a phone call nothing. Clearly the driver wasn't even there as it is a Friday and he wants to get home early!