Don't waste your time on *********** Courier Guy KZN

Item: The Courier Guy
Rating: 1
Author: Hester B

I ordered a gift to be sent from Durban to Mtubatuba. The store I purchased from confirmed with your office whether you service that area. You confirmed yes daily. The parcel was dispatched Tuesday, was supposed to be delivered 2 days later, Thursday. Thursday no delivery. Friday no delivery. Then we received note you in fact don't service that area daily, only Mondays. Suddenly, the parcel was sent from Richardsbay to Empangeni with NO NOTES on the system why, stayed there 3 days. Then it was sent to Mathabatha and still nothing. I as well as the shop owner have sent numerous requests per email, chat, WhatsApp, calls, nobody knows why it still hasn't been delivered. I expect a new parcel to be issued by the shop and sent same day delivery on your account. And I want my money back. If I wanted a tortoise to deliver it I would have duct taped it to the said animal.

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Hester B's updateReviewer Update

26 Jul 2024, 13:13

As if this is not the pinnacle, twice in 7 days The Courier Guy is still not able to collect another parcel and deliver on time what I paid for to have the next day. The East Rand area manager said yesterday in a call to me if I need any help, dont hesitate. I contacted him, received a note that it was only collected this morning and will only be delivered Monday and he is sorry about that. That is not the way you treat customers. I would in future pay more but gladly use another company as you guys are only interested in Mon-Fr 8-5, not thinking outside the box. Not even offering to reimburse the fees, nothing.

Hester B's update26 Jul 2024, 13:13

Reviewer Update