Don't deliver on time. Don't refund either.

I paid a R150.00 premium "early bird" delivery fee to have a package deliverd on a Saturday morning for a specific function. Package was delivered only on the following Monday in the afternoon. I asked for a refund of the early bird fee. After serveal weeks, and me chasing several times, I am told that the delivery needed a "payment intervention" and that means they can't refund my fee. What bull****. WIll seriously think twice about using them again.