Don't care, don't apologise, don't try to fix and don't communicate. 2 weeks from CPT to JHB...

Lost package, rerouted incorrectly, no communication, no apology - 2 weeks from CPT to JHB and they absolutely do not care.

A high value package was sent to me two weeks ago. It was listed as out for delivery on but the driver said no one was at home which was a lie. When I followed up they said it would be out the next day, whcih never happened, then they promised the following day, which never happened.

After 4 days they admitted they had lost it, and would "try to find it". The eventually found it had been routed back to Cape Town, but did not notify the seller or myself. It was then resent to JHB, and now it is on their floor since this morning, but delivery will happy next week.

At no point has their been an apology, a commitment to correct, or the desire to make up for it by expediting anything.

The lack of care and consideration for packages as well as those sending and receiving them is incredible.

I will never use this service again willingly, you have through great effort on your part lost a customer forever.