DO NOT USE THE COURIER GUY – TERRIBLE SERVICE AND CONSTANT EXTRA CHARGES

Absolutely appalling experience with The Courier Guy.

I booked two parcels, one to Bloemfontein and one to Cape Town, both collected from my address in Roodepoort. Since then, I have had nothing but problems, including additional charges being added to my shipments without any proper explanation.

The Bloemfontein parcel was collected yesterday. I then received an email from The Courier Guy stating that it was out for delivery today. After contacting their customer service because of the ongoing issues, the tracking status was suddenly showing that the parcel needed to be collected from my Roodepoort address again.

Excuse me? The parcel was ALREADY collected.

How can a parcel that is supposedly out for delivery suddenly be showing as waiting for collection from the address it was collected from yesterday?

What makes this even worse is the customer service. I have called repeatedly and cannot get anyone to actually resolve the problem. I am simply passed around without receiving a proper explanation, while the charges continue to increase.

At this point, I have absolutely no confidence in their tracking system or their billing.

I have screenshots of the tracking history, emails and charges, and I am formally disputing the additional charges and the incorrect tracking information.

A courier company's basic responsibilities are to collect a parcel, deliver it to the correct destination, track it accurately and charge the customer correctly. Somehow, The Courier Guy has managed to turn all four of those things into a problem.

I strongly recommend thinking twice before using this company, especially if you are sending something important or time-sensitive. Their customer service has been extremely disappointing, and the fact that I have to fight just to get an explanation for charges and a parcel that has already been collected is unacceptable.

I have given them until 28 August 2026 to provide a satisfactory written response. If they fail to resolve this, I will be escalating the matter through the appropriate consumer complaint channels.

Very disappointing experience. I will not be using The Courier Guy again.