Dissatisfaction customer service by The Courier Guy

I'd to express my dismay as well as dissatisfaction with the customer service of The Courier Guy.

In as much as they were dealing with my query in a professional manner, it never felt that way at all! There were emails going back and forth and not even one phone call to explain or assistance from them to me. It has thus been a journey of NO understanding and NO customer service. During this unpleasant ordeal, they wanted payment showing reference/ booking number...seriously. I have sent my booking form as wellas bank letterhead reglevting payment made to The Courier Guy. For now, they are unable to track the payment, this is a seriuos concern. If I have to make another payment again with refeerence, will The Courier Guy reverse the original payment...still waiting for a response, still they, are unable to track immediate payment via their banking statements.

To say the least, after sending and request a phone call, it only happened this morning, 27 October 2021. They then mentioned that they will not reverse the amount of R239.20...WHY NOT! THIS IS **************** in its worst form.

They have failed to meet my exoectations ito service, quality and overall customer service.