Dissappointed beyond words

The fastest most affordable locker service, but yet again another parcel damaged falling feom the pallet. Do you even train your people? Your t&cs state clearly that a parcel must be able to fall 1m, but from a pallet is much more and is that condition even legal? This is just to say you take no responsibility on how you staff mishandle parcels. Why do you treat clients parcels like that? Disappointed beyond words. Can some other courier company please step up and show these people how to respect their clients and their parcels.