Dissapointed with your team

Good day, on 21 November 2023 I visited your westmead branch to courier a file to Centurion overnight. I paid R321 for overnight and early bird (ref TCG***3). On the comment section I indicated that I need the file to reach centurion at 09:00AM (22 Nov 2023), to my surprise when I called at 8:45 to track the file i was told that there is an additional amount of R198 that I need to pay and the file was still at the centurion depot. I still do not understand why my file was held hostage whereas the error was on your side? when i ask them to rush as it was going for 10:00 i was advised that all drivers have left the centurion depot and thy will only deliver in the afternoon, and that did not sit well with me. I need for someone to investigate the above and provide with feedback promptly. if i do not get any response i will have this posted on all social networks. i am extremely upset and disappointed with your team. thank you