Dissapointed Sevice from The courier guy

Good day, I would like to share my daughters experience with the courier guy. Kayla ordered cones etc for a new business shes opening and the parcel was delivered to PE instead of Pietermaritzburg then eventually it got to Pietermaritzburg almost 2 weeks late and 3 boxes short of the order. Also biggest problem is that 90% of the contents was broken and damaged. The boxes were clearly marked with fragile stickers and obviously the courier did not pay heed to that. We contacted the courier many a times but to no help. Spoke to Janita the regional manager who obviously doesn't hv ppl skills cz she was so rude and abrupt. Kayla today is going to pick up the balance of the boxes that were missing from her order from the courier guy depo.

This is totally unacceptable and the courier refuses to be responsible for the damage to the products. The order was for about +/-R3000 & Kayla has not received any positive feed back from the courier guy. Kayla is starting a new business that was sche to open on the 1st February 2022 and now her opening is delayed as she has no stock to do. Its quiet easy to say buy more until the issue is sorted but when starting a business there's a lot of expenses and you cannot have this kind of wastage of ur money. Kayla cannot afford this and I tnk courier Guy needs to own up to this damages. Had they courieried to the right place in the 1st place myb there wouldn't hv been so much handling n hence the damage. But we getting no joy from this company and it's a big loss to a starting up business. As well as opening date now pushed also.

PLEASE HELP