Dissapointed AGAIN

Overall I've had an excellent experience with courier guy in the passed but unfortunately the passed few months I'm having issues with The courier guy Rustenburg. Twice have they not collected my packages after i sent my driver with a note to the branch personally. From 19 September 2018 I've been waiting for my account to be activated!! I've been in touch with the manager and that doesn't even help. I've sent my driver with a waybill number to collect at the branch and he just got sent back without my parcel like if they didn't feel like working. Today my parcel was dispatched before 8 am, it's now 17:30 and I'm still waiting. I tried to phone the branch several times, the line was busy. I ended up calling Marina the manager on her cellphone, i said will whatsapp the tracking number and she said she would follow up and phone me shortly. That was 40 mins ago. The manager has already left the store by that time. Just passed 17:00 i got intouch with someone at the store and he didn't have any answers regarding my parcel. He doesn't know where the driver is currently on his schedule or if he is going to drop my parcel today. He gave me the drivers cellphone number so i can do his job and find out for myself, no answer on that number. I am concerned about The Courier guy Rustenburg, seems the service is just getting worse day by day. It clearly lacks proper management. Very dissapointed .